Delivery in France
Home delivery is offered in 48 to 72 hours for all orders over €99. For delivery of a Kokko, delivery is free...
Delivery within the European Union
Home delivery is offered for all orders over €99 in the following countries: Austria, Belgium, Bulgaria, Denmark, Germany...
UK delivery
La livraison à domicile est proposée sous 3 à 4 jours ouvrés au Royaume-Uni. Frais de livraison de votre commande Commande entre 0 et £99 (<10 kg) : Livraison à...
How does home delivery work?
Delivery is from Monday to Friday. You will receive a confirmation email once your order has been dispatched. For Kokko L and XL : Our partner...
How does express delivery work?
For Kokko L and XL : Delivery is from Monday to Friday. You will receive a confirmation email once your order has been shipped. Our partner...
How does Click & Collect work at the Lyon depot?
You will receive a confirmation email once your order has been prepared. You can then collect it from Monday to Friday, from 9:00 to 12:30 and from 13:30...
How do I track my order? Where can I find my order tracking number?
The tracking number(s) for your order will be sent to you by email as soon as your order is dispatched. You can also track the delivery in your...
What is the delivery time for my order?
Your order will be delivered quickly. The vast majority of products are in stock at our depot in La Verpillière, near Lyon. You can count on...
Can I have my order delivered abroad?
Yes, We deliver our products throughout Europe. Delivery is free for all purchases over 60 euros, regardless of which European country you choose. The de...
Do you deliver from all over France?
Yes :) We deliver anywhere in France! (Metropolitan France, islands and overseas territories) You can choose home or business delivery, or delivery...
My parcel arrived damaged. What should I do?
We're sorry, we'll do everything we can to solve the problem as quickly as possible! We take the utmost care in packing and packaging...
Lyon depot opening times and address
Collection from Kokko depot 30min from Lyon Address given at time of order. 38290 La Verpillière Opening hours:Monday and Tuesday: 7.30am to 12.30pm / 1.30pm to 5.30pmWednesday:...
Can I collect my order directly from the Lyon depot?
Yes ! The Verycook depot is located in La Verpillière, 30 minutes from Lyon. To pick up your order at the depot, you need to validate your order on our In...
Can I have my order delivered on a specific date?
Yes, Delivery is possible on a specific date. When you place your order, you must specify a delivery date or a specific date from which your order is to be delivered.
Can I change my delivery address?
Yes ! If your parcel has already left, you can change the delivery address directly on the GLS tracking link. If your parcel has not...
Can I have a different billing address and delivery address?
Yes ! All you have to do is add your delivery address and billing address once you've filled in your personal details. You complete...
Can I choose a delivery time slot?
Yes ! As soon as your order has been dispatched, a time slot is set by the carrier for delivery. If the time slot is not convenient for you, you can...
What is the delivery date for my Kokko?
From the moment your order is placed, you can expect an average delivery time of around 72 hours if all items are in stock. If you have a...
Delivery in Switzerland
La livraison à domicile est proposée sous 3 à 4 jours ouvrés en Suisse. Frais de livraison de votre commande Commande entre 0 et 99CHF (<10 kg) : Livraison à do...
Why is my order delivered by DB Schenker?
Some bulky products, such as Kokko L and XL or certain carts, require pallet delivery to ensure protection during transit...