Terms and conditions of sale

Preamble

Site ownership: the kokko.net site is the property of VERYCOOK SAS in its entirety, as well as all related rights. Reproduction in whole or in part is prohibited without the express prior authorization of kokko.net.

Registered office VERYCOOK SAS for Kokko: 7 rue des Platriers 69009 Lyon FRANCE

VERYCOOK SAS for Kokko: 7 rue des Platriers 69009 Lyon FRANCE

Logistics VERYCOOK SAS for Kokko: LDPI Logistique for Kokko - 5 Chemin de Malatrait 38290 LA VERPILLIERE FRANCE

1. Acceptance of terms and conditions

Prior to placing an order, the customer acknowledges having read and understood the general terms and conditions of sale displayed on this screen and expressly declares their unreserved acceptance. These general terms and conditions of sale govern the contractual relationship between Verycook SAS and its customer. They shall prevail over any other conditions appearing in any other document, except prior, express and written derogation by Verycook SAS.

The present terms and conditions of sale may be modified at any time by kokko.net, without prior notice. The applicable conditions will be those in force on the site at the time the order is validated.

2. Control

The automatic recording systems are considered proof of the nature and content of the order. kokko.net confirms acceptance of the order to the customer at the e-mail address provided. The sale will be concluded as of the validation by kokko.net of payment of the order, i.e. the date of validation of payment for orders paid online by credit card or the date of receipt of payment by bank transfer or check. kokko.net reserves in any event the right to refuse or cancel any order from a customer with whom there is a dispute.

3. Prices and payment

The price is expressed in Euros and includes all taxes.

The price indicated in the order confirmation is the final price, inclusive of all taxes and including VAT for France and EEC countries. This price includes the price of the products, handling, packaging and storage costs, transport, insurance and commissioning.

The price is payable in cash on the day of order confirmation.

Payment is by :

> By CB credit card, online. E-transactions allows you to pay via a Crédit Agricole bank server in a secure environment. Your credit card Nº is therefore directed to the bank's servers, and your payment is made directly to a bank in a secure environment, without passing through the store's server. This guarantee is all the more important as your Nº is known only to our banking partner (Crédit Agricole).

The order will be automatically cancelled and the customer notified by e-mail in the event that the bank payment centres concerned refuse to give their approval. kokko.net has set up a procedure for verifying and requesting additional information from the customer, intended to ensure that the user of the bank card is its holder. The implementation of this procedure, which cannot be considered as a guarantee against fraudulent use of a bank card, nor can it engage the responsibility of kokko.net, postpones the validation of the payment until the verification procedure has been completed. This may lead to cancellation of the order.

> By cheque: Cheques should be made payable to Verycook SAS and sent to the following address:

Kokko at VERYCOOK SAS

7 rue des Platriers

69009 LYON

FRANCE

Payments made cannot be considered as deposits.

4. Clause de réserve de propriété

By express agreement, and in accordance with the provisions of the law of May 12, 1980, the products ordered remain the property of Verycook SAS until full payment of their price by the customer. In the event of non-performance of its obligations by the customer, whatever the cause, Verycook SAS shall be entitled to demand the immediate return of the products at the customer's expense and risk.

5. Product availability and shipping

All delivery times announced on the kokko.net website are in working days (excluding Saturdays, Sundays and public holidays). Each product sheet indicates :

> Either the presence in stock of the product concerned: the indication "in stock" corresponds to the state of stock at kokko.net at the time of the order.

> Either a lead time: the lead time corresponds to the lead time of kokko.net's in-stock supplies.

In general, orders are processed after validation of payment when paid online by credit card or via Paypal, and upon receipt by kokko.net of payment when the customer has chosen to pay by bank transfer or cheque. Indications of "in stock" and availability times may vary between the date of the order and, depending on the case, the date of validation of payment by credit card/Paypal or the date of receipt of the bank transfer or cheque. Availability times are subject to change at the initiative of the supplier and/or manufacturer.

In case of unavailability of products :

> Definitive unavailability: kokko.net undertakes to offer the customer replacement products or to reimburse the missing items, without delay and within 5 days at the latest, in accordance with the provisions of article L121-20-3 of the French Consumer Code.

> Temporary unavailability: kokko.net informs the customer when the product will be available again. The customer then has the option of maintaining the order within the new timeframe, modifying it or cancelling it. In the latter case, kokko.net undertakes to reimburse the missing items without delay and at the latest within 5 days in accordance with the provisions of article L121-20-3 of the French Consumer Code. Shipments to French overseas departments and territories are subject to acceptance of the package in the hold.

6. Delivery

Delivery of orders is carried out by service providers independent of kokko.net and within the times announced by these service providers. Delivery times are usually 24-48 hours for GLS and 3-4 days for DB SCHENKER.

To notify kokko.net of any difficulties related to delivery, the customer has a free online order tracking, accessible via the order details.

For deliveries outside metropolitan France, the customer agrees to pay all taxes due on the import of products, customs duty, value added tax, and any other taxes due under the laws of the country receiving the order. All orders placed with kokko.net are intended for the personal use of customers, customers or recipients of products refrain from any partial or total resale of products. kokko.net can not be held responsible for failure to pay taxes which the customer is required to pay.

In mainland France, delivery will be made by GLS or Schenker with a tracking link.

Whatever the place of delivery, it is carried out within the time slot agreed with the customer by handing over the product directly to the announced recipient, or in the event of absence, to another person authorized for this purpose by the customer. In the absence of the addressee, the carrier and/or kokko.net will contact the addressee within 24 hours. The customer is responsible for checking the condition of the products upon receipt. In the event of damage, he/she must state his/her reservations precisely on the delivery note. The customer must also inform kokko.net by registered letter with acknowledgement of receipt of any damage due to transport within eight (8) days of receipt. No claim will be accepted if these formalities are not respected.

kokko.net will, in any event, be released from its obligation to deliver in the event of :

> Occurrence of a case of force majeure such as war, riot, fire, strikes, accidents and the impossibility of obtaining supplies,

> Non-performance by the customer of any of its obligations (payment of the price, accuracy of the information provided by the customer, such as the delivery address, etc.).

7. Warranty

All technical items come with a minimum one-year manufacturer's warranty. Some items come with a 2-year, 5-year or 20-year warranty (see item descriptions).

All returns must be preceded by the prior agreement of kokko.net and the allocation of a return number. Returns must be addressed to :

LDPI Logistique for Kokko 

5 Chemin de Malatrait

38290 LA VERPILLIERE

FRANCE

In the absence of prior agreement, a return number or any other kokko.net address, the goods will be returned to the customer carriage forward. Returned products must be accompanied by their original packaging.

In all cases, the customer benefits from the legal guarantee against hidden defects (Art.1626 et seq. of the French Civil Code). Provided the buyer can prove the hidden defect, the seller is legally bound to repair all the consequences (art.1641 et seq. of the French Civil Code).

All warranties are excluded:

1. Use and maintenance not in accordance with the instructions supplied with the product, as well as defects in use or maintenance.

2. Damage due to incorrect handling, incorrect connection (whether using original accessories or accessories substituted by the customer), abusive or abnormal use, intentional or accidental physical modification, or use for professional or commercial purposes.

3. Spare parts or accessories whose replacement results from normal wear and tear or routine maintenance operations: light bulbs, batteries, seals, etc.

4. Damage caused by an external event (lightning, water damage, etc.).

5. Work carried out on the device by any person not authorized by the After-Sales Service Department, as well as malfunctions and damage resulting from such work.

8. Limitation of liability

The information given on the site, photographs, product sheets, prices ... are indicative. kokko.net strives to ensure the accuracy of information presented on the site. Any errors that may have been introduced are fortuitous and will be rectified as soon as possible. kokko.net cannot be held responsible for simple errors or omissions which may have occurred despite all the precautions taken in the presentation of the products. The same applies to any product modifications decided by the manufacturers.

In accordance with current legislation, kokko.net is not responsible for the non-performance or improper performance of the contract attributable either to the consumer, or to the insurmountable and unforeseeable act of a third party to the contract, or to a case of force majeure.

9. Withdrawal

In accordance with the provisions of articles L.121-20 et seq. of the French Consumer Code, the customer has 30 days from the date of delivery to return the product in its original packaging for replacement or refund. Returns will only be accepted if the product has not been unpacked/used. Products sold in blister packs or with warranty labels must be returned in their original condition.

All returns must be preceded by a retraction number obtained by calling 04 82 53 76 18 and returned to the following address:

LDPI Logistique for Kokko 

5 Chemin de Malatrait

38290 LA VERPILLIERE

FRANCE

Failing this, the parcel will be refused. Reimbursement will be made within 5 days of the date on which the customer exercised his/her right of retraction (article L121-20-1 of the French Consumer Code).
In the event of reimbursement, this will be made by the same means of payment as that used by the customer to make the purchase.

10. Legal information

Nominative information concerning the customer is essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. Failure to provide this information will result in the order not being validated. In accordance with the French Data Protection Act (Loi Informatique et Libertés), the processing of nominative customer data has been declared to the French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés - CNIL).

The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of data concerning him, which he can exercise with kokko.net.

11. Commitment to data protection

In accordance with the provisions of law no. 98-536 of July 1, 1998, transposing into the intellectual property code directive 96/9/CE of March 11, 1996, concerning the legal protection of databases, kokko.net is the producer and owner of all or part of the databases making up the present site. By accessing this site, the customer acknowledges that the data comprising it is legally protected, and, in accordance with the provisions of the aforementioned law of July 1, 1998, agrees not to extract, reuse, store, reproduce, represent or retain, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or any qualitatively or quantitatively substantial part of the content of the databases appearing on the site accessed.

12. Applicable law

This contract is governed by French law.