How does home delivery work?

Delivery is from Monday to Friday. You will receive a confirmation email once your order has been dispatched.

For Kokko L and XL :

Our delivery partner DB SCHENKER will contact you by email and SMS to let you know that he has received the parcel and to schedule a delivery date. Once delivery has been scheduled, the driver will call you to inform you of his arrival. Your parcel will be delivered to you personally against signature. If the parcel is damaged, you will need to make a reservation on the carrier's delivery note, but you can still accept the parcel.

If you are absent, DB Schenker can suggest that you leave the parcel with one of your neighbors (if they can take charge of your parcel). In all cases, if your parcel cannot be delivered directly to you, DB SCHENKER will leave a calling card with essential information for contacting them toorganise a new delivery.

For Little Kokko and accessories :

Our delivery partner GLS Express will contact you by email to let you know that they have received the parcel. Once delivery has been scheduled, GLS will contact you by SMS on the day of delivery and the driver will call you to let you know when he has arrived. Your parcel will be delivered to you personally against signature.

If you're not at home, GLS can offer to leave the parcel with a relative (if they can handle it), or drop it off at the nearest Mondial Relay Point. You then have 10 days to collect your parcel. In all cases, if your parcel cannot be delivered directly to you, GLS will leave a calling card with essential information for organise a new delivery.

Kokko delivery quality also means...

The right packaging 

The cartons are reinforced for strength, whatever the delivery distance. All our packaging is designed specifically for each plancha to ensure optimum protection of Kokko products.

Tracked delivery

Kokko keeps you informed from the moment your order is prepared until it is delivered. As soon as the order leaves our logistics warehouse, the tracking number and tracking link for your order will be sent to you by e-mail.

Fast delivery of your Kokko

We make it a point of honor to respect the posted delivery times. We keep as many products as possible in stock, and let you know if a product is on back order.

Good partners

We make it a point of honor to respect the posted delivery times. We keep as many products as possible in stock, and let you know if a product is on back order.